If the ice bin is full but nothing comes through the refrigerator door, the ice maker is probably producing ice. Check Dispenser Lock, fully closed doors, and whether the bin is seated. With the dispenser off, inspect the bin for fused cubes and the accessible chute for a jam. Never put fingers or metal tools into the chute or auger. If the motor hums without moving ice, the bin refreezes, or the flap will not close, arrange service.
Full bin, silent dispenser Likely cause: Lock, door switch, paddle, control, or power to dispenser. Homeowner action: Check the lock setting and door closure; note whether a click is heard.
Motor hums, no cubes Likely cause: Clumped ice, jammed auger, misseated bin, or worn drive. Homeowner action: Turn dispensing off and inspect a removable bin without forcing it.
Only crushed ice comes out Likely cause: Cube-selection flap, frozen bucket, or ice behind the bin. Homeowner action: Check the selected mode and look for visible loose cubes.
Ice melts then freezes into one block Likely cause: Air leak, flap problem, door sealing, or ice-maker overfill. Homeowner action: Discard clumped ice and arrange diagnosis if it returns.
Chute drips or frost collects Likely cause: Dispenser door not sealing or warm air entering. Homeowner action: Stop using the dispenser if it leaks; photograph the frost pattern.
Water dispenses, ice does not Likely cause: Production may work while the separate ice-delivery path fails. Homeowner action: Record that water works and the bin contains ice.
DIY difficulty: Low for controls, doors, and an owner-removable bin. Time: 15-30 minutes plus observation over several days. Tools: Manual, flashlight, towel, sturdy glass. Safety risk: Moving auger, sharp ice, water near electricity. Call a professional: If the bin sticks, the motor hums or grinds, the flap leaks, or clumping returns.