1. Don't Panic
When an appliance stops working, it’s natural to be concerned, but the answer to the problem could be simpler than you can imagine. Before you call for a repair, check that the unit is receiving power and troubleshoot some potential solutions. The owner’s manual and customer support may save you the hassle of a repair visit entirely. If the problem can’t be fixed, it’s time to schedule a repair visit.
2. Scheduling The Visit
Contact a local trusted repair specialist to get a manual fix for your malfunctioning appliance. But, it’s important to consider that the recent and ongoing pandemic has made certain businesses cautious about home visits. If you have any health concerns about yourself, others in the home, or the service technician, now is the time to make them known. Good communication and respect for the boundaries of everyone will help to make the visit go smoothly. You will be asked some questions about the make and model of your appliance and the nature of the problem. In many cases, it will be possible for the technician to make a diagnosis and offer a solution, But, you may need to be patient, many components are not kept in stock and if the part needs to be ordered, it will cause a delay.
3. Before The Repair Visit
Before the visit, it’s a good idea to disinfect any high-touch surfaces where the technician may make contact, including door handles, appliance surfaces, toilet seats, and more. To do this, wear disposable gloves, apply a 70% alcohol disinfectant to a clean cloth and wipe down the surfaces thoroughly. When the technician arrives, give them a single point of contact to prevent contact with other people in the home. Keep family members including pets in other rooms where they won’t disturb the technicians as they are working.
4. During The Repair Visit
If you or the visiting technician is concerned about Covid exposure, wear a cloth mask to put their mind at ease. You may want to wear disposable gloves too, but a thorough hand washing should suffice in most cases. Adhere to social distancing guidelines and keep at a distance unless the technician needs your help. Hovering around the technician as they work can be a distraction so keep a distance of around six feet. In many cases, the repair will be simple, the old part is removed and the new component is installed. If there is a problem, the technician will keep you informed and offer helpful advice.
5. After The Repair Visit
The technician will collect their tools and help to tidy up after the repair and leave for their next appointment. At this time, it’s a good idea to disinfect the surfaces and appliance again before you return the home to normal. If the appliance could not be repaired and/or the problem is unfixable, it’s important to take the technician's expert advice. These same rules are equally applicable for an expert appliance installation.
If you need an appliance repair, check our website to evaluate what our technicians can do to fix the problem quickly.