Our team diagnoses ice machine problems and explains the recommended repair before work begins. Coverage and parts availability depend on the brand, model, and installation. Please confirm service eligibility when booking, including any manufacturer-paid warranty requirements.
Our office hours are Monday–Friday, 7:00 AM–5:00 PM. We are closed Saturdays, Sundays, and holidays.
Water supply, controls, temperature, and ice-making components can interrupt production. Tell us whether this is a standalone machine or a refrigerator ice maker.
Water flow, filtration, scale, room conditions, and cooling performance can affect output. Note any recent filter replacement or change in water supply.
A harvest, sensing, or mechanical problem can prevent a completed batch from reaching the bin. Do not force the mechanism or reach into moving parts.
Supply connections, internal water components, drain routing, or a drain pump may be involved. Stop use if water is escaping onto the floor.
Filter condition and manufacturer-specified cleaning may need attention. Stop using affected ice and report visible contamination or recurring odor when requesting service.
Confirm that ice-making mode is enabled, the bin is not blocking the shutoff mechanism, and accessible ventilation openings are clear. Follow your model’s instructions for filter replacement and cleaning; use only the specified cleaning products. Do not mix cleaners, bypass sensors, remove panels, or force ice from the mechanism. For an active leak, stop the machine and shut off the water supply if safe.
Share the brand and model number, whether the machine is built-in or freestanding, its drain arrangement if known, and any error code. Tell us about tight cabinetry and when it last made a normal batch. Confirm coverage before booking commercial equipment or a refrigerator-integrated ice maker.
The technician evaluates the reported symptoms and explains the findings, estimate, and applicable warranty before you authorize work. Some repairs require ordered parts and a return visit. A return to complete an approved repair carries no additional service-call fee.
Repair pricing depends on diagnosis, parts, labor, and installation access. Compare the estimate with appliance age, condition, previous repairs, and replacement and installation costs. Diagnostic and trip fees apply if you decline repair; the trip fee is waived when the repair is completed.
Our repair warranty includes 30 days on labor and 90 days on parts, with a 90-day satisfaction guarantee. For a covered part replacement after day 30, labor is charged. See our warranty details for terms.
We serve Los Angeles and communities across the San Fernando Valley, including Encino, Sherman Oaks, and Studio City. Check our service areas and confirm your address when booking.
For ice-maker symptoms together with refrigerator cooling problems, see our refrigerator repair page. Mention both symptoms when booking rather than assuming the ice maker alone has failed.
Universal Appliance Repair holds California Major Appliance Repair License #43452, issued by the Bureau of Household Goods and Services.
1. Tell us about the appliance
Call 800-387-2011 or request service online. Include your appliance brand, model, symptoms, and any error codes.
2. Confirm access and scheduling
Provide your Los Angeles service address, gate or building access instructions, and contact information. Our team will confirm coverage and an available appointment. An online request does not by itself confirm an appointment.
3. Review the diagnosis and estimate
Discuss the findings, repair options, estimated costs, and applicable parts and labor warranty before authorizing work. Most parts are stocked, but some must be ordered.
Our office and repair service hours are Monday–Friday, 7 AM–5 PM. We are closed on Saturdays and Sundays and do not offer holiday service. Warranty service is honored Monday–Friday, 9 AM–4 PM.
No. Appointment dates and times depend on availability. Confirm your appointment details with our scheduling team.
Universal Appliance Repair offers a 90-day satisfaction guarantee, 30 days of labor coverage, and 90 days of parts coverage. A covered replacement part is free within 90 days; labor is charged after day 30. No handling or separate service-call charge applies to the covered replacement. See our warranty terms and exceptions.
Diagnostic and trip fees apply if you decline the repair. The trip charge is waived when the repair is completed. Ask our team about the applicable fees before the visit.
Have the model number, error codes, and a description of the symptoms ready. Share parking, gate, tenant, or property manager instructions when booking, and make the appliance accessible for inspection.