Our team diagnoses freezer problems and explains the recommended repair before work begins. Coverage and parts availability depend on the brand, model, and installation. Please confirm service eligibility when booking, including any manufacturer-paid warranty requirements.
Our experience extends to the following brands:
Amana, Danby, Frigidaire, GE, U-Line, Whirlpool
Our office hours are Monday–Friday, 7:00 AM–5:00 PM. We are closed Saturdays, Sundays, and holidays.
Airflow, door sealing, controls, defrost components, or the refrigeration system can affect cooling. Share temperature readings and when you first noticed the change.
Door gaps, repeated warm-air entry, drainage, or defrost problems may be involved. Note where the frost collects and whether the door closes fully.
A warm room, obstructed ventilation, door-seal issue, or cooling fault can increase run time. Tell us whether the temperature is stable or rising.
Drainage, melting frost, or an attached ice-maker water line may cause water to collect. Describe the location and timing of the leak.
Fan interference, controls, and refrigeration components can produce different symptoms. Record alarm messages and whether noise changes when the door opens.
Check that the door closes, packages do not obstruct it, and internal air vents remain clear. Read the temperature display or an appliance thermometer and record the result. Follow the manual for settings and accessible maintenance. Do not chip ice with sharp tools, apply direct heat, or remove panels. Keep door openings brief and move temperature-sensitive contents to suitable cold storage if cooling is failing.
Tell us whether the appliance is an upright, chest, built-in freezer, or the freezer compartment of a refrigerator. Share the model number, temperature readings, frost location, and any recent power interruption. Clear access without moving a heavy built-in appliance yourself.
The technician evaluates the reported symptoms and explains the findings, estimate, and applicable warranty before you authorize work. Some repairs require ordered parts and a return visit. A return to complete an approved repair carries no additional service-call fee.
Repair pricing depends on diagnosis, parts, labor, and installation access. Compare the estimate with appliance age, condition, previous repairs, and replacement and installation costs. Diagnostic and trip fees apply if you decline repair; the trip fee is waived when the repair is completed.
Our repair warranty includes 30 days on labor and 90 days on parts, with a 90-day satisfaction guarantee. For a covered part replacement after day 30, labor is charged. See our warranty details for terms.
We serve Los Angeles and communities across the San Fernando Valley, including Encino, Sherman Oaks, and Studio City. Check our service areas and confirm your address when booking.
If both refrigerator and freezer compartments are affected, also see our refrigerator repair page. Describe both compartments when requesting service so we can assess the appliance as a complete system.
Universal Appliance Repair holds California Major Appliance Repair License #43452, issued by the Bureau of Household Goods and Services.
1. Tell us about the appliance
Call 800-387-2011 or request service online. Include your appliance brand, model, symptoms, and any error codes.
2. Confirm access and scheduling
Provide your Los Angeles service address, gate or building access instructions, and contact information. Our team will confirm coverage and an available appointment. An online request does not by itself confirm an appointment.
3. Review the diagnosis and estimate
Discuss the findings, repair options, estimated costs, and applicable parts and labor warranty before authorizing work. Most parts are stocked, but some must be ordered.
Our office and repair service hours are Monday–Friday, 7 AM–5 PM. We are closed on Saturdays and Sundays and do not offer holiday service. Warranty service is honored Monday–Friday, 9 AM–4 PM.
No. Appointment dates and times depend on availability. Confirm your appointment details with our scheduling team.
Universal Appliance Repair offers a 90-day satisfaction guarantee, 30 days of labor coverage, and 90 days of parts coverage. A covered replacement part is free within 90 days; labor is charged after day 30. No handling or separate service-call charge applies to the covered replacement. See our warranty terms and exceptions.
Diagnostic and trip fees apply if you decline the repair. The trip charge is waived when the repair is completed. Ask our team about the applicable fees before the visit.
Have the model number, error codes, and a description of the symptoms ready. Share parking, gate, tenant, or property manager instructions when booking, and make the appliance accessible for inspection.